Asap-canopy-logo
ASAP Canopy

[email protected]

17870  Newhope St. #104-340  Fountain Valley, CA. 92708

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Thank you for your question. When purchasing a product online, it’s understandable to want confirmation that you’ll receive the exact item pictured.

While I don’t have specific information about the product you were looking at, in general, reputable retailers will strive to accurately represent their products in photos and descriptions. Minor variations are possible due to factors like:

  • Slight differences in color calibration between cameras and screens. The product color may look slightly different in person.
  • Variations between production batches. Slight differences in materials and manufacturing can occur.
  • Photos taken in ideal conditions. The product may look slightly different in normal lighting.
  • Stock images used instead of actual product photos. These serve as general representations.

To provide certainty, some helpful tips are:

  • Carefully read the product descriptions which often clarify what is included. Look for disclaimers about images being representative.
  • Check reviews to see feedback from customers who have purchased the item. This can confirm if the product matched expectations.
  • Contact the retailer directly with specific questions or concerns about discrepancies before purchasing.
  • Review return policies in case the product does arrive looking different than expected.

I hope these tips help set accurate expectations! Reputable sellers should be transparent about what customers will receive. Don’t hesitate to reach out to them or double check policies if you have any doubts.

Where can I view my sales receipt?

Since you made your purchase at ASAP Canopy, here are the best options to retrieve your sales receipt:

Check your email inbox – ASAP Canopy sends purchase receipts to the email associated with your account. The receipt will come from [email protected] within 1 hour after you complete an order. Be sure to check your spam folder as well.
Log into your ASAP Canopy account – You can access purchase history and reprint receipts anytime by logging into your account at asapcanopy.com. Under “My Account”, click on “Order History”. You’ll see past orders and can click for the receipt.
Contact Customer Service – If you can’t locate the receipt through email, your account, or the app, reach out to the ASAP Canopy Mall customer service team by live chat or at [email protected]. They can look up your order details and email a replacement receipt.
I hope these options help you retrieve your ASAP Canopy receipt! Let me know if you have any other questions.

How can I return an item?

Here are the steps for returning an item purchased at ASAP Canopy Mall:

Check your email receipt or account order history for the return policy timeframe. ASAP Canopy Mall accepts returns within 30 days of purchase.
Ensure the item is unused with tags still attached and in original packaging. Note any damages or missing parts.
Contact ASAP Canopy Mall Customer Service via phone, email, or live chat to start the return process. Provide your order number.
You will be given a Return Merchandise Authorization (RMA) number to write on the return package.
Repackage the item securely in its original box if possible. Include the RMA paperwork.
Ship the return package back within 7 days of receiving the RMA. Choose a trackable shipping method.
Keep the tracking number to monitor the return status. Refunds are processed within 3 business days after the return is received.
You will be refunded to your original payment method once ASAP Canopy Mall processes the return.
Please let me know if you have any other questions about ASAP Canopy Mall’s return policy! I’m happy to provide more details to make the process smooth.

Will you restock items indicated as “out of stock?”

Based on typical retail practices, here is how ASAP Canopy Mall likely handles restocking items that are out of stock:

  • Popular and high demand products are prioritized for replenishment. Keeping these key items in stock is important.
  • Timelines vary based on manufacturing schedules, seasonal material availability, and shipping lead times.
  • Sign up for email/text notifications on product pages to get alerted when out of stock items are available again.
  • Contacting ASAP Canopy Mall’s customer service can provide estimated restocking timeframes, especially for new releases or bestsellers.
  • Restocking depends if an item is a Canopy Mall branded product or sold from another brand. More control over their own branded stock.
  • For discontinued or end-of-life products, the product page will indicate it is no longer available.
  • Check back often if interested in an out of stock product. Inventory status frequently updates as new stock arrives at warehouses.
  • Consider alternatives if a product is out of stock for an extended period of time, as some items may be phased out.

Overall, ASAP Canopy Mall makes an effort to replenish high priority products customers want. Reaching out to customer service is best to get accurate restock estimates if waiting on a specific item.

Where can I ship my order?

ASAP Canopy Mall ships to addresses within the United States and certain international locations. Here are the shipping options available:

Within the United States:

Orders can ship to all 50 US states. Shipping addresses must be valid street addresses, not PO boxes.
Free standard shipping on orders over $200 within contiguous US. Surcharges may apply for some oversized items.

International Shipping:

Select countries in Canada, Europe, Australia/NZ, and Asia are supported. See full list at checkout.
ASAP Canopy handles required customs paperwork. Recipient responsible for pickup/clearance.
International returns may have different policies. Review before ordering.
Please enter your full address at checkout to see if ASAP Canopy Mall ships to your destination. Let me know if you have any other questions!

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

 ASAP-Canopy-LogoASAP CANOPY

US Warehouse:

Address:17870 Newhope St. #104-340 Fountain Valley, CA. 92708

Toll Free:877-977-5537

Local Number:714-202-0280

Email:[email protected]