20ft Single Pole Star Tent | Star Tents

RETURNS POLICY

100% Satisfaction Guaranteed

As part of the ASAP CANOPY experience, it is our commitment to provide superior products. If you are not completely satisfied with your ASAP CANOPY purchase for any reasons, we will make it right. You can return your product for a replacement or refund within thirty (30) days of your purchase. The product must be in new, unused condition. ASAP CANOPY does NOT accept returns for any custom printed products unless the custom printed product has a fault under our manufacturers warranty.

ASAP CANOPY guarantee doesn’t cover ordinary wear and tear or damage caused by improper use, naturally caused accidents, storm, rain, or wind gusts.

If you have received your ASAP CANOPY purchase and it has a manufacturing defect in the materials or workmanship please fill out our warranty claim form and email it through to info@asapcanopy.com

Before returning any part or product to ASAP Canopy please contact us to obtain specific return shipping instructions info@asapcanopy.com.

ASAP CANOPY can arrange the product return for change of mind, however, the customer will be invoiced for the shipping cost. In addition, when processing a refund due to change of mind, a component of the original price will be non-refundable. This amount will be equal to the shipping charges charged by the courier company. If you receive a faulty or damaged product a replacement will be provided.

You can return your purchase from ASAP CANOPY by mail, regardless if you have make your purchase on www.asapcanopy.com or over the phone.

SHIPPING AND RETURNS

Shipping

ASAP CANOPY offers each product's best packaging with excellent security and quick delivery. If the product is damaged or there is any problem, you must contact us before further action. When you receive your package, examine your product instantly after the delivery. If there are any product-related issues, let us know because we aim to deal with the consequences as soon as possible with the best possible solutions. We deliver packages in 3 to 9 business days after the payment. When we send you the package from our depository, you will receive an email and confirmation along with the tracking order number.

Refunds, Exchanges, and Return policy

ASAP CANOPY offers 30 days of refunds, exchange, and return policy on any stock other than non-custom products after the transportation date. The customers have to pay the charges for the shipping and return trade-offs. If the inventory is unopened, unused, and still in its new packaging, it can be returned and exchanged. Customers should note that we do not send extra boxes for the repackaging of the products while sending them back to us. We are not responsible for the customer's mistakes while making their online orders, and we do not cater to the order requests after 30 days of the shipment date.

In order to trade-off or return any products, read the following policies. If your requirements and necessities are up to the mark, you can contact our customer service department and get your Return Merchandise Authorization (RMA) number. The RMA Return Merchandise Authorization (RMA) number should be placed outside the returning packages. Moreover, the original or photocopy of the receipt and packaging slip should also include return packaging. We will not cater to return packages without the Return Merchandise Authorization (RMA) number. Trade-offs and returns should ensure that the inventory purchased from the custom tent with the logo within 30 days after the shipment date. We will replace or repair the package, then dispatch it to the customers, and customers have to pay the shipment and returning charges. Costs will be upon the customers.

Returns or Exchanges

In order to meet all the return requirements, the stock should be unused, new, in good condition with the warranty manuals and accessories, including the packaging as well. The consumer is accountable for the return shipping charges. The returned products should be purchased from ASAP CANOPY from the first 30 days of the first shipment date. We recommend that return stock should use tracking abilities for ease and convenience. We need 6-7 business days to proceed with the return stocks upon the receipt or slip.

Moreover, we need to review all the return packages by our customer care service department before any refunds or credits are printed. If the customer care services do not pass the inventory, it will be shipped back to the customer without issuing credit with the delivery cost. Whereas, if the inventory stock is passed, it will be shipped to the customer, and we will also pay back the customer at the buy cost of the merchandise. Additionally, if the customer meets all the return terms and conditions, the credit will be left on the customer for their future purchases.

Refunds

If a product is non-custom, unopened, non-printed, like new, it might be returned within the first 30 days of shipment for a refund. It will consist of 15% of the restocking fee, and it will have less invoice shipping cost as well. The RMA number should be correct, and our customer service division will organize it.

If the product is harmed, damaged, missing, or not in good condition, it will not be returned, refunded, or traded off. The customer is responsible for the shipment cost. In addition, we do not accept returns of custom printed packages, and we provide evidence to the customers before the approval and shipment. Moreover, when the art craft is approved, it will not accept the refund, return and exchange policy.

We will investigate a return package within 3 to 5 working days and issue the refunding invoice and credit. It includes the lower invoice shipment cost and has a 15% restocking fee to the credit card against the purchase of the product or a credit for the customer's record.

Lost or Damaged Parts

It is mandatory to check and examine the package instantly whenever you receive it, and you should claim immediately for any damaged parts or any loss. The customers should tell them regarding the loss and damaged part of the inventory within 72 hours after receiving the package.

Contact our customer support care for more information and inquiries about the damage and loss. For more details, please visit our website or leave us a message.

Order Cancellation

ASAP CANOPY has the authority to cancel an order due to unavoidable circumstances and situations. We will refund according to the refunding policy. Moreover, we will not be responsible for any deadlines or delays during order cancellation during the consequences.

✅Action Required

✅Refunds and credits Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item's price. Shipping costs are not refundable.

Exchanges

We only replace items that are defective or damaged. If you need to replace the same product, please send an email to info@asapcanopy.com And send your product to 17870 Newhope St. # 104-340 Fountain Valley, CA. 92708.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return the product, you should mail it to 17870 Newhope St. # 104-340 Fountain Valley, CA. 92708.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at EMAIL: info@asapcanopy.com or TOLL FREE：877-977-5537 for questions related to refunds and returns.