Asap-canopy-logo
ASAP Canopy

[email protected]

17870  Newhope St. #104-340  Fountain Valley, CA. 92708

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is there someone available for me to talk to about my order before paying my deposit?

Is there someone available for me to talk to about my order before paying my deposit?

Here at ASAP Canopy, we understand that making a purchase, especially a significant one like a canopy, is a big decision. We also understand that you may have questions or concerns that you want to address before committing to making a deposit. That’s why we are more than happy to provide you with the opportunity to talk to someone on our team before finalizing your order.

Why talk to someone before paying your deposit?

When it comes to purchasing a canopy, we want to make sure that you feel comfortable and confident with your decision. We understand that making a deposit is a commitment, and we want to ensure that all your questions and concerns are addressed before you take that step. By speaking with someone on our team, you can get a better understanding of our products, the ordering process, and any other specific concerns you may have.

What can you expect when you talk to someone at ASAP Canopy?

When you reach out to us to discuss your order, you can expect a friendly and knowledgeable team member ready to assist you. Whether you prefer to communicate via phone or email, we are here to accommodate your needs. Our team members are trained to answer any questions you may have, provide guidance on product selection, and assist you in making an informed decision. We understand that every customer is unique, and we are committed to offering personalized support throughout your purchasing journey.

How can talking to someone benefit you?

By talking to someone at ASAP Canopy before paying your deposit, you can benefit in several ways:

1. Clarify any doubts or concerns:

If you have any doubts or concerns about our products, our team is here to address them. Whether you want to know about specific features, customization options, or delivery timelines, we can provide you with the information you need to make an informed decision.

2. Get expert advice:

Our team members are experts in canopies and outdoor shelters. They can provide you with valuable insights and recommendations based on your specific requirements. Whether you’re unsure about the size, material, or overall design, we can help guide you towards the right canopy for your needs.

3. Explore customization options:

If you’re looking for a canopy that meets your unique specifications, speaking to someone from our team allows you to explore customization options. We can discuss your requirements and work with you to create a canopy that perfectly fits your needs.

4. Understand the ordering process:

Our team can walk you through the ordering process, explaining each step and ensuring that you have a clear understanding of what to expect. We want to make sure that you feel confident and comfortable throughout the entire process, from placing your order to receiving your canopy.

5. Benefit from our expertise:

With years of experience in the industry, our team has gained extensive knowledge about canopies and outdoor shelters. By talking to us, you can tap into that expertise and make an informed purchase decision. We can help you assess your needs, consider various factors, and select a canopy that provides the best value and performance.

Contact us today!

Are you ready to talk to someone at ASAP Canopy about your order? Simply reach out to us via phone or email, and we’ll be delighted to assist you. Our team is here to answer all your questions, provide guidance, and ensure that your purchase experience is smooth and enjoyable.

Remember, at ASAP Canopy, customer satisfaction is our top priority. We want to help you choose the perfect canopy for your needs, and we are dedicated to providing exceptional customer service every step of the way. Contact us today and let us assist you in making a confident and informed purchasing decision!

Will I receive the same product that I see in the picture?

Thank you for your question. When purchasing a product online, it’s understandable to want confirmation that you’ll receive the exact item pictured.

While I don’t have specific information about the product you were looking at, in general, reputable retailers will strive to accurately represent their products in photos and descriptions. Minor variations are possible due to factors like:

  • Slight differences in color calibration between cameras and screens. The product color may look slightly different in person.
  • Variations between production batches. Slight differences in materials and manufacturing can occur.
  • Photos taken in ideal conditions. The product may look slightly different in normal lighting.
  • Stock images used instead of actual product photos. These serve as general representations.

To provide certainty, some helpful tips are:

  • Carefully read the product descriptions which often clarify what is included. Look for disclaimers about images being representative.
  • Check reviews to see feedback from customers who have purchased the item. This can confirm if the product matched expectations.
  • Contact the retailer directly with specific questions or concerns about discrepancies before purchasing.
  • Review return policies in case the product does arrive looking different than expected.

I hope these tips help set accurate expectations! Reputable sellers should be transparent about what customers will receive. Don’t hesitate to reach out to them or double check policies if you have any doubts.

Where can I view my sales receipt?

Since you made your purchase at ASAP Canopy, here are the best options to retrieve your sales receipt:

Check your email inbox – ASAP Canopy sends purchase receipts to the email associated with your account. The receipt will come from [email protected] within 1 hour after you complete an order. Be sure to check your spam folder as well.
Log into your ASAP Canopy account – You can access purchase history and reprint receipts anytime by logging into your account at asapcanopy.com. Under “My Account”, click on “Order History”. You’ll see past orders and can click for the receipt.
Contact Customer Service – If you can’t locate the receipt through email, your account, or the app, reach out to the ASAP Canopy Mall customer service team by live chat or at [email protected]. They can look up your order details and email a replacement receipt.
I hope these options help you retrieve your ASAP Canopy receipt! Let me know if you have any other questions.

How can I return an item?

Here are the steps for returning an item purchased at ASAP Canopy Mall:

Check your email receipt or account order history for the return policy timeframe. ASAP Canopy Mall accepts returns within 30 days of purchase.
Ensure the item is unused with tags still attached and in original packaging. Note any damages or missing parts.
Contact ASAP Canopy Mall Customer Service via phone, email, or live chat to start the return process. Provide your order number.
You will be given a Return Merchandise Authorization (RMA) number to write on the return package.
Repackage the item securely in its original box if possible. Include the RMA paperwork.
Ship the return package back within 7 days of receiving the RMA. Choose a trackable shipping method.
Keep the tracking number to monitor the return status. Refunds are processed within 3 business days after the return is received.
You will be refunded to your original payment method once ASAP Canopy Mall processes the return.
Please let me know if you have any other questions about ASAP Canopy Mall’s return policy! I’m happy to provide more details to make the process smooth.

Will you restock items indicated as “out of stock?”

Based on typical retail practices, here is how ASAP Canopy Mall likely handles restocking items that are out of stock:

  • Popular and high demand products are prioritized for replenishment. Keeping these key items in stock is important.
  • Timelines vary based on manufacturing schedules, seasonal material availability, and shipping lead times.
  • Sign up for email/text notifications on product pages to get alerted when out of stock items are available again.
  • Contacting ASAP Canopy Mall’s customer service can provide estimated restocking timeframes, especially for new releases or bestsellers.
  • Restocking depends if an item is a Canopy Mall branded product or sold from another brand. More control over their own branded stock.
  • For discontinued or end-of-life products, the product page will indicate it is no longer available.
  • Check back often if interested in an out of stock product. Inventory status frequently updates as new stock arrives at warehouses.
  • Consider alternatives if a product is out of stock for an extended period of time, as some items may be phased out.

Overall, ASAP Canopy Mall makes an effort to replenish high priority products customers want. Reaching out to customer service is best to get accurate restock estimates if waiting on a specific item.

Where can I ship my order?

ASAP Canopy Mall ships to addresses within the United States and certain international locations. Here are the shipping options available:

Within the United States:

Orders can ship to all 50 US states. Shipping addresses must be valid street addresses, not PO boxes.
Free standard shipping on orders over $200 within contiguous US. Surcharges may apply for some oversized items.

International Shipping:

Select countries in Canada, Europe, Australia/NZ, and Asia are supported. See full list at checkout.
ASAP Canopy handles required customs paperwork. Recipient responsible for pickup/clearance.
International returns may have different policies. Review before ordering.
Please enter your full address at checkout to see if ASAP Canopy Mall ships to your destination. Let me know if you have any other questions!

Do you have your own designers or am I able to use my own creative staff?

ASAP CANOPY understands that when it comes to promotional gear, having a stunning design can make all the difference. That’s why we are proud to offer free design help with any ASAP CANOPY product. We have a team of very talented graphic designers who are passionate about creating eye-catching designs that perfectly represent your brand. When you choose ASAP CANOPY, you are not just purchasing a high-quality product, but also gaining access to our team of experts who will work with you to bring your vision to life. Whether you already have a concept in mind or need help starting from scratch, our designers will collaborate with you to create a design that stands out from the crowd and captures the essence of your brand. We understand that every business is unique, and that’s why our design process is completely customizable. Our designers will take the time to learn about your brand, target audience, and goals in order to create a design that aligns with your vision. Whether you’re looking for something sleek and modern or fun and playful, our team can deliver. In addition to our free design help, we also offer straightforward templates for customers who prefer to design their artwork themselves. These templates are easy to use and will ensure that your design fits perfectly on your ASAP CANOPY gear. Our templates are available in various formats, making it simple to create a design that meets your specifications. At ASAP CANOPY, we believe that your promotional gear should be a reflection of your brand and leave a lasting impression on your audience. That’s why we take design seriously and go the extra mile to ensure that you are completely satisfied with the final result. So, whether you’re in need of an eye-catching design for your custom canopy, tablecloth, or flag, our team of talented designers is here to help. Contact us today to get started on creating a design that will make a statement and help your brand stand out from the competition.

INFORMATION ABOUT US

CONTACT ASAP FOR ANY QUESTIONS

 ASAP-Canopy-LogoASAP CANOPY

Contact ASAP:

Address:17870 Newhope St. #104-340 Fountain Valley, CA. 92708

Toll Free:877-977-5537

Email:[email protected]

Contact ASAP: Your Gateway to Exceptional Canopy Solutions

At ASAP CANOPY, we pride ourselves on being a trusted partner for all your canopy needs. Whether you’re planning a grand outdoor event, setting up a trade show booth, or seeking a custom canopy solution, our team of experts is here to guide you every step of the way. With our unwavering commitment to quality, innovation, and customer satisfaction, we strive to exceed your expectations and provide you with an unparalleled experience.

Dedicated Customer Support

Exceptional customer service is at the core of our business philosophy. When you contact ASAP CANOPY, you can expect to be greeted by our friendly and knowledgeable support team, who are dedicated to addressing your inquiries and concerns promptly and efficiently.

Our support team is well-versed in our product offerings, ensuring that they can provide you with accurate and reliable information to help you make informed decisions. Whether you have questions about product specifications, customization options, or need guidance on selecting the right canopy solution for your needs, they are always ready to assist you.

Personalized Consultations

At ASAP CANOPY, we understand that every project is unique, with its own set of requirements and challenges. That’s why we offer personalized consultations, allowing us to gain a deep understanding of your specific needs and preferences.

During these consultations, our experts will work closely with you to gather detailed information about your event, trade show, or desired canopy solution. We’ll take the time to listen to your vision, discuss your goals, and provide valuable insights and recommendations tailored to your individual circumstances.

Expert Guidance and Technical Support

Our team is comprised of industry professionals with extensive experience and technical expertise in the design, manufacturing, and installation of canopies, tents, and trade show displays. We leverage this wealth of knowledge to ensure that you receive the best possible solutions and guidance throughout the entire process.

From product selection and customization to installation and maintenance, our experts are always available to provide comprehensive support. Whether you have questions about engineering specifications, material choices, or setup requirements, we’ll provide you with the guidance you need to make informed decisions and achieve optimal results.

Commitment to Quality and Innovation

At ASAP CANOPY, we are committed to delivering high-quality products and innovative solutions that meet and exceed industry standards. Our state-of-the-art manufacturing facilities and rigorous quality control processes ensure that every product we produce is of the highest caliber, built to withstand the demands of various environments and applications.

We continuously invest in research and development to stay at the forefront of industry trends and technological advancements. Our team of designers and engineers work tirelessly to incorporate cutting-edge materials, construction techniques, and design elements into our products, ensuring that you have access to the latest and most innovative canopy solutions on the market.

High-Quality Custom Trade Show Displays

In addition to our exceptional canopy solutions, we also offer a comprehensive range of high-quality custom trade show displays. From eye-catching banners and retractable stands to hanging displays and floor graphics, our custom displays are designed to elevate your brand presence and captivate your audience at trade shows, conventions, and other events.

Our team of skilled designers and fabricators work closely with you to understand your branding requirements, event objectives, and desired visual impact. We then craft custom displays that seamlessly incorporate your branding elements, messaging, and multimedia content, ensuring a cohesive and memorable brand experience for your target audience.

At ASAP CANOPY, we believe that open communication and collaboration are key to delivering exceptional results. Contact us today to explore the limitless possibilities and embark on a journey towards creating unforgettable experiences with our high-quality canopy solutions and custom trade show displays.