Shipping Policy

Shipping & Returns

At ASAP CANOPY, we understand that receiving your order in a timely manner is important to you. That’s why we prioritize our shipping process to ensure that your order is delivered as quickly as possible. Here is some information about our shipping and returns policies.

Shipping Information

Your order usually ships within 1 – 5 business day. This means that the order leaves our warehouse within 1 – 5 business day after the order was placed. We work hard to process and package your order efficiently to minimize any delay in shipping.

All ground orders usually take the following transit time after they have been shipped:

  • West Coast = approx. 3-4 business days
  • Midwest = approx. 3-5 business days
  • East Coast = approx. 4-5 business days

For all freight deliveries, the estimated transit time is approximately 2-7 business days. We utilize reliable shipping carriers such as UPS, USPS, FedEx, and OnTrac for our logistics delivery.

Shipping Policy

Customized roof transportation and delivery

If you have ordered a custom canopy, please note that the shipping process may take a bit longer. Your order usually ships within 2 – 7 business days. This means that the order leaves our warehouse within 2 – 7 business days after the order was placed.

For custom canopy orders, the transit time after shipping is as follows:

  • West Coast = approx. 6-8 business days
  • Midwest = approx. 7-9 business days
  • East Coast = approx. 8-13 business days

For all freight deliveries of custom canopies, the estimated transit time is approximately 6-13 business days. We will ship your custom canopy via FedEx, ensuring a reliable and secure delivery process.

Shipping & Delivery

Expedited shipping options

United States destinations – We offer expedited shipping options, please contact us for specific expedited fees.

 

About taxes and fees

All product prices in our mall are tax-exclusive, so any order does not include tax. If any tax is incurred, it will be borne by the customer.

 

About Credit Card Handling Fees

Because all products in the mall are directly supplied by manufacturers at preferential prices and the profits are slim, each order requires a 4.5% Credit Card Handling Fee.

 

Return Policy

At ASAP CANOPY, we strive to provide you with quality products that you will love. However, in the event that you are not satisfied with your purchase, we have a flexible returns policy to ensure your satisfaction.

Please note that customized products, including custom canopies, are not eligible for return or exchange. We apologize for any inconvenience this may cause, but we take pride in creating personalized products that are tailored to your specific needs.

If you have received a product that is damaged or defective, please contact our customer service team as soon as possible. We will be happy to assist you and provide a solution to ensure your satisfaction.

Customer Satisfaction Guaranteed

At ASAP CANOPY, your satisfaction is our top priority. We understand that receiving your order in a timely manner is crucial, and we work hard to ensure fast and efficient shipping. Our reliable shipping carriers and expedited processing mean that you can expect your order to arrive in a timely manner.

If you have any questions or concerns about your order, our shipping process, or our returns policy, please do not hesitate to reach out to our friendly customer service team. We are here to assist you and make sure you have a positive experience with ASAP CANOPY.

Thank you for choosing ASAP CANOPY for all your canopy and outdoor event needs. We appreciate your business and look forward to serving you![/vc_column_text][/vc_column][/vc_row]