Service Commitment

Service Introduction

When it comes to ordering products that require specific colors, it is important for customers to provide the correct color codes such as Pantone colors. At ASAP CANOPY, we value customer satisfaction and strive to meet our customers’ expectations. However, if Pantone colors are not provided, we cannot guarantee that the color will be as desired. This Service Commitment will explain our warranty policy, including a lifetime warranty for frames and hardware, a 1-time warranty reprint for printed goods, and a 1-time repair/replacement of damaged accessories. We will also provide instructions on how to process a warranty claim. Additionally, we will share our address for customers to send in their warranty items.

Warranty for Frames and Hardware

ASAP CANOPY takes pride in offering the only lifetime warranty in the industry for frames and hardware. We understand that accidents happen and parts may need to be replaced over time. That’s why we cover any parts that require repair or replacement. We only ask that customers cover the shipping costs. This lifetime warranty ensures that our customers can enjoy their products for years to come without worrying about the durability or longevity of the frames and hardware.

Warranty Reprint for Printed Goods

In addition to the lifetime warranty for frames and hardware, ASAP CANOPY also offers a 1-time warranty reprint for printed goods. We understand that colors may fade over time or the prints may get damaged due to various reasons. If this happens, we are here to help. Simply contact our Warranty Specialist with photos of the damaged printed goods, and they will assess the severity of the damage. If a reprint is deemed necessary, we will provide a 1-time warranty reprint free of charge.

Repair/Replacement of Damaged Accessories

ASAP CANOPY understands that accessories such as rolling tent bags can get damaged during transportation or regular use. That’s why we offer a 1-time repair/replacement of damaged accessories. If your rolling tent bag or any other accessory gets damaged, don’t throw it away just yet. Take photos of the damaged accessory and contact our Warranty Specialist. They will determine whether a repair or replacement is needed, and proceed accordingly. Please keep in mind that all shipping costs for warranty items, including damaged accessories, must be paid prior to shipment.

Processing a Warranty Claim

If you need to process a warranty claim, whether for frames and hardware, printed goods, or accessories, there are a few steps you need to follow. First, take clear photos of all damaged products and email them to our Warranty Specialist, along with a description of the issue. Our Warranty Specialist will review the photos and determine the severity of the damage. They will then advise on whether a repair, replacement, or warranty reprint is necessary. Please keep in mind that in order to process a warranty claim, we require photos of the damaged products.

Our Address

If you need to send in any warranty items, such as damaged accessories or items for repair or replacement, please ship them to the following address:

ASAP CANOPY

17870 Newhope St. #104-340

Fountain Valley, CA 92708

Conclusion

Service Commitment: At ASAP CANOPY, we are committed to providing the highest quality products and ensuring customer satisfaction. While we offer the only lifetime warranty in the industry for frames and hardware, we cannot guarantee color satisfaction if Pantone colors are not provided. It is important for customers to understand the importance of providing accurate color codes when placing their orders. In case of any warranty claims, whether for frames and hardware, printed goods, or damaged accessories, we have a simple process in place that requires clear photos of the damaged products. We are proud to stand behind the quality of our products and offer warranty coverage for our customers. Please don’t hesitate to reach out to our Warranty Specialist if you have any questions or need assistance with your warranty claim.